Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a consultation for basement or cellar waterproofing services
• Subscribe to our newsletter about tropical climate construction techniques
• Fill out contact forms or inquiry forms regarding waterproofing materials
• Participate in surveys or provide feedback about our services
• Register for an account on our website

This information may include your name, email address, phone number, postal address, property details, and specific waterproofing requirements for your basement or cellar project.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including:

1. Service Delivery: To provide information about waterproofing solutions, materials, and methods suitable for tropical climates
2. Communication: To respond to your inquiries, send project estimates, and provide customer support
3. Marketing: To send newsletters, promotional materials, and updates about new waterproofing technologies and techniques
4. Website Improvement: To analyze user behavior and improve our website's functionality and content
5. Legal Compliance: To comply with applicable laws, regulations, and legal processes
6. Project Management: To schedule consultations, site visits, and coordinate waterproofing installations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers include waterproofing material suppliers, construction contractors, payment processors, and email service providers.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand which sections of our website are most popular
• Deliver relevant content about waterproofing solutions
• Improve website performance and user experience

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication procedures
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your data to another service provider
• Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

8. Third-Party Links

Our website may contain links to third-party websites, including manufacturers of waterproofing materials, industry associations, and educational resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our website after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: